Finazon incident on Aug 13, 2024

In these article we share some details about the August 13 incident.

15 August 2024

Finazon Team avatar

Finazon Team

On August 13th at 9:43 UTC, some services became unavailable.

The issue occurred due to a hardware reset by the provider, which caused a connection problem with one of the databases. The failover mechanism did not function correctly: it switched the database, but not instantly. We noticed the issue through our monitoring system, then users started reporting the problem.

Everything was restored within 9 minutes, by 9:52 UTC.
Some services restored operation automatically, while others were manually restored by us.
However, WebSocket experienced instability for an hour.

What we are doing to prevent this from happening again:

  • We will improve the failover mechanism.

15 August 2024

Share to

bullion coin etherium bitcoin

Start your journey with Finazon

Gain immediate access to the financial data

Finazon • Marketplace for the Global Financial Data APIs
Finazon is a financial data marketplace covering stocks, forex, cryptocurrencies and beyond. Access real-time, historical and alternative data via API & WebSocket.
Url:
credit card
Finazon LLC